Hello!
I am Giacomo, an Italian senior service designer passionate about understanding human needs, involving everyone in the creative process, and transforming organizations from within.
Current role
Senior Service Designer
at Accenture Song Design
Skills
User research
Prototyping
Facilitation
Design thinking
Design strategy
Project management
Customer experience management
Selected works
Some examples of what I do
Other clients
I also had the pleasure to work with some great companies across Italy, China, and Central Europe
Something more about me
Personally and professionally
I am curious, responsible, and attentive. I enjoy exploring, learning, and experiencing new things and cultures. I am a person who cares. I care about my work, committing fully to the job and striving for precision. I care about the people around me, listening, helping, and seeking to make them feel included and smile.
I am fascinated by entrepreneurship, am naturally energetic without any coffee, and love sports.
Professionally, I am experienced in user research, customer experience, workshop facilitation, and digital prototyping. I use these skills to improve collaboration within small and big organizations and guide them in creating products and services people love (and actually use).